| shenajrzye | Date: Monday, 01 Jul 2013, 08:41:45 | Message # 1 |
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Lieutenant
Group: Users
Messages: 60
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We have TimeWarner for all our service cable, computers, telephone and could not get channels 3,4, 5 and 6 on our living room TV that has HD and the bedroom TV with a nonHD cable box. On our third TV in the family room with no cable box they came in fine. I talked to two different tech support people who had no record of any trouble in the area and both had me restarting the boxes which did nothing but waste our time. On the second call while waiting for the boxes to reboot I chatted with the tech support woman and found she was in the Dominican Republic. She scheduled a cable guy (hopefully not Larry) for yesterday but before he came someone called probably from a local area to say there was trouble in the area and they thought it was fixed, and when I checked it was. So much for outsourcing support. At least the second person spoke English well, but the first guy had to repeat much of what he said to me. Our bill has increased by about 25 30% since we signed up for .
We have time warner for all 3 of our services, when we moved into our apartment it was originally in my mother in laws name because she was living with us at the time. When she moved they went to switch the name on the account and managed to screw everything up. They started a WHOLE new account instead of just switching the name. Now they are trying to charge us partial month charges even though we just paid our bill for the month of May, and raised our monthly price 20 dollars!! When I called about the bill the customer service rep told me there was nothing they could do and we have to go to the office which is a crock of bull! Since the switch to my husbands name nothing has been working right, our internet, and our phone modems both go down all the time, and our cable signal has been awful! They always trying to play games with you and charge you for the dumbest stuff. If and when my phone modem decides to kick back on today I will be calling them, and if they don .
锘?12 E Main St Alliance
I wished I signed up for Dish or DirectTV right when we moved in, yes, they lock you in for a year, but after being nickled and dimed by TWC, the price difference vs the lock is well worth it. Add another $15 a month for DVR service, we cannot record two HD programs at once due to the audio constantly freezing and gapping. The video pixelates and freezes all the time. TWC is aware of the problem but do nothing to correct it, except the tired bs to hear that sir. I plan to cancel my account and go with Dish or DirectTv. TWC is overpriced and quality is terrible.
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