| shenayuwzv | Date: Monday, 01 Jul 2013, 08:35:21 | Message # 1 |
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"We're seeing incredible customer excitement and buzz," Mr Weber said. "I think we have a very compelling device that customers are excited about."
"Obviously, you don't want these things to happen," Mr Weber said.
Nokia US chief Chris Weber said that the issue is a memory management problem with the phone's software and not tied to any hardware issues or to a flaw with the local telecom network. The connection problem affects only a limited number of customers, Mr Weber said.
Nonetheless, the issue is clearly not the way the company hoped to launch what is designed to be a flagship product aimed at reestablishing the company as a major smartphone presence in the US.
Nokia created a software fix, and all customers can swap their device at a local AT store for an updated one or download a software update starting around April 16.
As for how such a significant issue could have made it through the company's testing processes, Mr Weber said, "That's something we are doing a current investigation on."
That said, Mr Weber hopes the company will be remembered more for how it handled the problem than the problem itself. And, he said, visits to six Chicagoarea stores affirmed for him that enthusiasm for the Lumia 900 is strong.
锘?00 credits for Lumia flaw
Oddly, though, the product went on sale on Easter Sunday, a day when most of the Microsoft and AT stores that carry the device were closed.
Nokia, Microsoft and AT are counting on big sales for the device and have said they are putting unprecedented marketing behind its launch.
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